A customer portal where validations and matching are central
Service
Solution
Sector
IPP is an international player in logistics pooling, handling millions of pallets annually. The company aims for efficient dispatch processing and seeks to reduce operational costs through digitalization and process optimization, while ensuring transparency for customers.
The solution consists of an integrated customer portal, validation engine, and workflow automation for processing dispatch requests. Through this portal, customers can submit dispatch data via multiple channels, such as Excel upload, manual entry, API, or EDI. The data is immediately validated based on configurable business rules, automated address validation, and matching, after which a feedback loop ensures that errors are visible and can be corrected before being processed in the ERP system.
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Error-prone and fragmented process
The original process was entirely manual, error-prone, and difficult to manage. Every typo in addresses created new records. Validations occurred in multiple systems without central oversight, and customers did not receive timely feedback, leading to delays and increased workload.
Impact on costs and lead time
This complexity increased the likelihood of unpaid pallets, lengthy correction processes, and unnecessarily high operational costs.
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Centralized validation and matching in Dispatch 2.0
Dispatch 2.0 introduces a redesigned flow where validations and matching are central. The customer portal provides immediate feedback on errors and suggests improvements that customers can implement themselves.
Automated checks and integrations
The validation engine checks mandatory fields, data consistency, and address quality using external services and AI solutions. Workflow automation ensures seamless machine-to-machine interaction between the portal, PPO, and other core systems.
Insight and control for customer and organization
This enables customers to independently submit accurate data and provides employees with insight and control through a central monitoring dashboard.
The new portal and validation engine have completely transformed our process – customers have control, and we finally have full transparency and a grip on the quality of our data.
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