My CC: a complete customer portal
Container Centralen
Service
Solution
Sector
We developed My CC: the new customer portal where Container Centralen customers can place and manage orders. Container Centralen is the manager of almost all carts in Europe that transport flowers and plants. Their customers are gardeners or garden centers who want to transport flowers and then easily return their carts elsewhere or pick up new ones.
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Large Transport Volume
Container Centralen manages the CC Pool, in which approximately 3.5 million CC Containers circulate each year, used to transport flowers and plants. Their customers are growers and garden centers that transport flowers and plants and want the flexibility to return their trolleys at one location or pick up new ones elsewhere. This can be done at one of more than 50 depots across Europe. This high transport volume must be fully administrable in the new system.
International Customer Base
At the headquarters in Hoofddorp, customer service representatives assist clients in eight different languages. The new customer portal must be available in all of these languages.
Telephone-Based Contact
Customers are used to placing orders by phone, but this is no longer in line with modern practices. The new system must support the booking of orders and returns. It should also allow customers to view their own contracts, check their contract balances, and transfer balances to other customers.
The implemented solution is a comprehensive customer portal that can be used by all clients of Container Centralen. By offering these self-service capabilities, the workload on the customer service department is reduced. The system is available in eight languages, ensuring that the customer experience remains consistent with the level of service previously provided through phone support. Implementing these translations is relatively straightforward with OutSystems.
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